Refund Policy

At Sahayatra, we are committed to customer satisfaction. Below is our refund policy:

Eligibility for Refund

• Refunds may be issued for ride cancellations based on the terms agreed at the time of booking.
• If a ride is cancelled by the driver, a full refund will be processed automatically.
• Users must initiate refund requests within 24 hours of the missed or cancelled ride.

Refund Processing

• Approved refunds will be processed within 5–7 business days to the original payment method.
• Any promotional or cashback credits are non-refundable.

Non-Refundable Scenarios

• No refund will be provided for no-shows or late cancellations by the passenger.
• In case of disputes, Sahayatra’s decision will be final and binding.

For refund-related inquiries, contact us at contact.sahayatra@gmail.com.